Return Policy

Products purchased from our store can be returned within 30 days of delivery.

To be eligible for a return:

• Your product must be in the same condition and original packaging that you received it
• Your product must be unworn, unused, and not damaged or altered
• We cannot accept returns on gift cards.
• Exceptions and non-returnable products: Food & perishable products, personal beauty care products, and certain clothing accessories, such as masks and undergarments.

Important: You are responsible for the cost of returning the product to us. We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

If you need assistance with a shipping label, we can help provide the shipping label, but the shipping cost will be deducted from your final refund.

Personalized Products

• Products that are personalized with your custom options cannot be returned and refunded.
• We highly encourage you to double check and verify that your personalized request is accurate and that you are happy with your selection before placing your order.

If you receive a product with a defect or has the incorrect personalized text, contact us at your earliest convenience. Please be prepared to provide your order details, a brief description of the issue, and an image of the product that shows the defect or incorrect personalization.

We will work with you to provide a replacement at no additional cost, or a full refund. You do not need to return defective/incorrect merchandise.

Exchanges

The fastest way to process an exchange and get the exchange you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If your product has not been confirmed for shipping, please contact us immediately to make any changes to your order before it is shipped.

Damages and Issues

In the unfortunate event that there is an problem with your order, a shipping related issue or damage to your product, please contact us at your earliest convenience. We will work with you to evaluate the problem and provide assistance towards a suitable solution.
In case of package theft, we encourage you to contact your local authorities.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Return a Product

• We highly encourage you to submit a return request by contacting us first. This will help to expedite the process and avoid any potential issues.
• If your product is eligible for return and meets the criteria above, ship the product to the address below:

Refund Information

Products that meet the return policy criteria and are delivered to our address within the 30 day return window will be refunded IN FULL.

• Refunds will only be processed for products returned and received to our address detailed above, and are in an acceptable condition as detailed above.
• Ineligible returns, such as personalized or non-returnable goods, that are sent to our address will not be accepted and a refund will not be processed.
• Refunds are processed back to your original payment method.
• Gifts that are not personalized can be returned, but a online store credit will be issued.

You will receive a notification once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 3-10 business days, depending on your bank or credit card company processing times.

If you do not receive your refund after 15 business days, please contact us at your earliest convenience.

IMPORTANT: We reserve the right to refuse returns and refunds of any merchandise that does not meet the above return conditions and policy in our sole discretion.